Emirates Institute for Banking and Financial Studies (EIBFS), a regional leader in banking and finance education and training, hosted an interactive workshop on Business Process Re-engineering (BPR) implementation strategies for more than 60 mid- to senior-level management professionals from the UAE’s banking and financial services sector in key areas such as operations, quality audit, IT, HR and other support services.
EIBFS convened BPR experts and specialists from prominent local and global consulting firms and financial establishments, including WPB & Associates, KCA Consultants and Emirates NBD, to examine ways to rethink existing business processes and improve productivity and quality of services. Defining various BPR concepts and techniques, outlined process definition and mapping, the experts also highlighted the importance of adopting a customer-centric approach.
BPR is the radical re-design of core business processes to achieve dramatic improvements in productivity, cycle times and quality.
Noura Abbas Ahmed, Head of Customer Service and Business Development at EIBFS, said: “As a leading banking and financial services institute, we routinely collaborate with industry leaders to understand evolving market demands and trends in order to educate and train the UAE banking community on the latest innovations and business process strategies. Currently, banks in the UAE are incorporating process improvement teams into their business structures in order to enhance the overall customer experience while building capacity and stepping-up productivity.”
She added: “Industry leaders and bankers are interested in gaining deeper insights into BPR tools and implementation strategies. Aligned with our aim to equip professionals with valuable knowledge and relevant skills, we continually organise informative and forward-thinking workshops to offer UAE banks a competitive edge in an increasingly crowded international market.”
As part of the workshop, experts highlighted the need to develop organisational capabilities, harness creativity and innovation while reducing and eliminating waste through identifying non-value added steps and bottlenecks. The panelists also emphasized the benefits of implementing lean tools, adjusting management mind-sets and adopting the European Foundation for Quality Management (EFQM) Excellence Model.
Speaking on the value of such workshops in developing a capable cadre of professionals and businesses, William Baldwin, Senior Consultant at WPB & Associates, said: “Workshops, such as the one organised by EIBFS, can help banks in the country strategise and design customer-focused business processes that will enable them to stand head-to-head with world leaders and international competitors.”
EIBFS collaborates with industry leaders, HR representatives and international institutions to provide industry-specific workshops and customised training programmes for a range of professionals and students.