Emirates Institute for Banking and Financial Studies’ Annual HR
Managers Forum Explores Design Thinking, Innovation in Banking
Innovation expert David Robertson headlines event
Forum highlights need to develop fintech skills among UAE banking
Dubai-UAE: 7 November, 2018
– Emirates Institute for Banking and Financial Studies (EIBFS), a regional
leader in banking and finance education and training, hosted its annual HR
Managers Forum at the institute’s campus in Dubai International Academic
Held earlier this week, the event convened over 800 HR professionals from
various UAE banks, including First Abu Dhabi Bank, Dubai Islamic Bank,
Sharjah Islamic Bank, Ajman Bank, Mashreq, Emirates NBD, NBQ and National
Bank of Fujairah.
The forum aimed to evaluate the progress of the institute in addressing the
members’ needs over the past year and explore ways of meeting their
expectations in the fast-evolving marketplace marked by rapid emergence of
innovative technologies that require specialized training.
During the meeting, the participants discussed the EIBFS 2019 Annual
Training Plan, the changing job market and the creation of new specialist
roles in banking, particularly in the new technologies space.
Headlining the event, David Robertson, globally renowned innovation
speaker, author and Senior Lecturer at the MIT Sloan School of Management,
spoke on design thinking and its role in harnessing creativity and
innovation. In his presentation, he demonstrated how banks and other
businesses can use design thinking to solve problems and understand unmet
customer needs with a substantially improved success rate.
In his speech, His Excellency Hesham Abdullah Al Qassim, Chairman of EIBFS, said: “Our annual gathering provides us with an ideal
platform to connect with the HR community. Today, we are facing
unprecedented disruption due to the unparalleled pace of technological
development, and the financial industry is at the forefront of this
disruption. If we manage this well, we can leverage the latest technologies
for our benefit. However, if we fail to adequately prepare our workforce,
the same technologies could become the reason for the displacement of
professionals in the industry.”
He added: “In line with our 2017-2018 strategy, we have revamped the EIBFS
2019 Annual Training Plan to better cater to the needs of our stakeholders.
Offering a total of 690 programs, the plan places high emphasis on
techno-functional skills and introduces a new suite of fintech programs.
This is a testament to the institute’s ever-growing support of the digital
transformation of the banking and finance industry.”
Welcoming the delegates, Jamal Al Jassmi, General Manager
of EIBFS, said: “The HR Managers Forum seeks to examine
the challenges facing the industry in terms of talent needs and identify
ways to address the gap between demand and supply. This gap has become even
more acute in this age of digitalization, as banks and other financial
institutions have started adopting disruptive technologies such as
blockchain, artificial intelligence, data analytics and machine learning.
Our strategy has always been to listen to the feedback from HR managers and
then talk to specialists and come back with recommendations that address
the needs of our members. It is crucial that we consistently offer the
highest standards of training that effectively step up the productivity of
the participating organizations to the next level.”
He added: “At the forum, we discussed several constructive proposals to
enhance our training offering. As we finalize our plans for 2019 and add
fintech training to our course topics, these recommendations from HR
managers will help us develop and deliver quality training programs.”
Speaking on the HR Managers Forum, Hussam Al Sayed, General Manager of
Group Human Resources at Emirates NBD, said: “Financial institutions are
critical to any economy, and therefore it is of the utmost importance that
the sector’s workforce competencies are up to date. The annual HR Managers
Forum at EIBFS provides a perfect opportunity to understand what we as
members of the banking community can do to upskill our employees. Staying
up to date with technology is the need of the hour, and we are pleased to
note that EIBFS has structured its annual training plan accordingly.”
During the session, Noura Abbas Ahmed, Director of
Training at EIBFS, presented the training results for 2018 and a
comprehensive training needs analysis for 2019. She highlighted the
important role of the Institute’s Advisory Committee in evaluating the
ongoing training plans, identifying current industry trends and the gaps
that need to be addressed, and adapting training platforms to equip the
personnel with the required skills in the most effective manner.
In 2019, EIBFS will offer 690 regular training and development programs –
28 percent more than in 2018. Most of the newly introduced programs focus
on fintech and other digital technologies, based on the recommendations of
the EIBFS Board of Directors, the Advisory Board and UAE banks.
The EIBFS 2019 Annual Training Plan involves the launch of four mobile
learning apps, catering to smartphone-savvy learners and supporting a
seamless, scalable and interactive learning process. The apps will include:
: Helping students stay connected while on the go, the app will provide
access to relevant information about EIBFS, its training programs,
corporate directory and locations, as well as the option to submit
applications for the programs and monitor their status.
: The app will offer a detailed overview of existing as well as
upcoming training programs, including notifications on the latest
: The information resource app will enable database search on a wide
range of subjects covered in the training courses.
The app will contain information on research strategies, detail how to
get published in the Institute’s International Journal of Research in
Banking and Finance, and include blogs by industry experts and white
papers, as well as economic and industry reports.
EIBFS will deliver its online learning programs via Moodle – a powerful
open-source e-learning platform that will be integrated with the
Institute’s own training portal. EIBFS will also upgrade its existing
e-learning portfolio with Intuition, a learning management system that
combines technology and blended learning solutions.
The new fintech programs, comprising 13 courses across 40 schedules, will
include Masterclass in Business Analytics and Analytics Using Python, as
well as continuing professional development courses, such as Future of
Banking, Fintech 101, Blockchain Applications, AI and Machine Learning, IoT
Application and Cybersecurity. The two-day courses will be delivered by
fintech experts from select banks.
In addition, EIBFS will offer the Fintech and Analytics Vertical training
program across its three campuses in Dubai, Sharjah and Abu Dhabi, catering
exclusively to banking professionals, spanning two levels – Intermediate
and Advanced, and utilizing blended learning and simulation.