Certified Banking Operations


Certification with the Hong Kong Institute for Bankers (HKIB)



 The Emirates Institute for Banking and Financial Studies in collaboration with the Hong Kong Institute of Bankers is offering the ‘Certified Banking Operations’ program. This program acquaints participants with an in-depth understanding of various knowledge areas that are required for banking professionals such as the knowledge of diverse banking products, operational aspects, various technology, and regulatory requirements. This customized international course will create fast track opportunities for an accelerated career in banking. The ‘Certified Banking Operations’ program is run as flipped classroom sessions. Flipped classroom sessions are a blended learning strategy which combines E-learning, then live sessions. The learners gain the background knowledge by accessing the course material on the Learning Management system in the form of reading material, instructional videos, and online assessments. Learners will then join live webinars or classroom sessions which cover the practical aspects of the course that are not covered through the e-learning.


 MODULE 1 – Banking Practices

  • Introduction to Banking
  • Functions of Commercial Bank
  • Account Opening Considerations
  • KYC & CDD
  • Opening of: Illiterate Accounts, Minor Accounts, Joint Accounts
  • Account Closure Considerations
  • Introduction to Money Laundering
  • Negotiable Instruments
  • Cheque
  • Bill of Exchange
  • Promissory Note
  • Cheque – Meaning, importance and formats
  • Important elements of cheque
  • Types of cheques
  • Cheque crossing and its types
  • Cheque endorsement and its types
  • Material Alteration and Mutilation of a Cheque
  • Precautionary measures when paying a Cheque
  • Dis-honour of a Cheque
  • Duties and responsibilities of Banks involved in Cheque collection.

 MODULE 2 – Retail & Corporate Banking

 Retail Banking

  • Introduction – Retail Banking
  • Retail Banking Products
  • Retail Deposit Products (CA/SA/FD/RD/CD)
  • Retail Loan Products (CC/PL/AL/ML/OD)
  • Non-Banking Products (Insurance – Life & Non-Life, Bonds & Equity, Mutual Funds)
  • Banking Services
  • Cheque Collection services
  • Credit Card Operations Cycle
  • Drafts and Managers Cheques
  • Travel Currency Card
  • Inward and Outward Remittances
  • Standing Orders
  • Direct debit facility
  • Locker facility
  • E- Banking
  • Corporate Banking
  • Introduction – Corporate Banking
  • Corporate Banking Products
  • Credit Products
  • Transaction Products
  • Risk Management Products
  • Trade Finance
  • Operational flow of Corporate Loans
  • Basics Principals governing Credit Approval
  • Introduction to Financial Statements
  • Loan Collaterals


MODULE 3 – Banking Law

  • Introduction to Banking Law
  • Banker Customer relationship
  • Debtor and Creditor
  • Agent and Principal
  • Lessor and Lessee
  • Bailor and Bailee
  • Pledger and Pledgee
  • Mortgager and Mortgagee
  • Client and Advisor
  • Relationship as a Guarantor
  • Rights and Duties of a Banker
  • Rights and Duties of a Customer
  • Introduction to Contracts
  • Classification of Contracts
  • Vitiating factors of a Contract
  • Dissolution of a Contract
  • Law of Agency
  • Duties and responsibilities of agent and principal
  • Power of attorney and its types
  • Bank Mandate
  • UAE Commercial Companies Law
  • Types of companies
  • MOA & AOA


MODULE 4 – Bank Risk Management

  • Major Risks faced y depositors on account of Banks-CBUAE Regulations to protect depositors
  • Nature of Risks-How are Risks measured- Risk Appetite
  • Major Risks faced by Banks- How risks are connected
  • Risk Management Process-Identification, Evaluation, Treatment of Risks, Monitoring of Risks
  • Methods of Identification of Risks
  • Measurement of Risks-BCBS Capital Adequacy Rules
  • Treatment of Risks-TARA
  • Monitoring Risks-Key Risk Indicators (KRI)
  • CAMEL Ratings
  • Management of Credit Risks
  • Management of Liquidity Risks
  • Management of Market Risks
  • Management of Operational Risks
  • Identification of Operational Risks-Causes, BCBS Loss Events-Business Lines
  • Measurement-Basic Indicator Approach only
  • Mitigation of Operational Risks
  • Laws to reduce unethical conduct by employees
  • Suitability Obligations
  • Three Lines of Defense
  • COSO Principles
  • Objectives or Purpose of Internal Controls
  • Important Internal Controls
  • BCP
  • Importance of Internal Audit
  • AML & CFT Framework-Definition-Stages-Typologies-Red Flags-AML Controls
  • Monitoring of Operational Risks-Key Risk Indicators
  • Sound Practices for Management and Supervision of Operational Risk


MODULE 5 – Trade Finance

  • Methods of Settlement in International Trade
  • Risks in Open Account and Advance payment
  • Documentary Collections
  • What are documentary collections-ICC Rules
  • Risks in Documentary collection
  • Types of documentary Collections
  • Parties to documentary Collection
  • Documentary Credits
  • What are documentary credits- ICC Rules
  • Risks in Documentary credits
  • Parties to documentary credits
  • Documents in Documentary Credits
  • Fundamental Principles of Documentary Credits
  • Methods of Settlement in Documentary Credits
  • Types of Documentary Credits
  • Incoterms
  • Bank Guarantees


MODULE 6 – Treasury Management & Investments

  • Investment & Treasury
  • Investments
  • Type of Investments
  • Treasury Department
  • Financial Markets
  • Types of Financial Markets
  • Participants in Financial Markets
  • Types of Financial Instruments
  • Capital Market Instruments
  • Equity
  • Preference Shares
  • Bonds
  • Derivatives
  • Forwards
  • Futures
  • Options
  • Swaps
  • FRA

MODULE 7 – Business Ethics & Quality

  • Introduction to Quality
  • Measurement of Quality
  • Introduction to QMS- 5s, Lean Six Sigma, TQM
  • Basics of Customer Service
  • Customer Complaint Resolution
  • Ethical Principles in Banking
  • Factors Affecting Reputation of a Bank


1 month long flipped-classroom program

Self-paced learning with 7 days Virtual Classroom Training (1 day for each module)

1-hour Virtual Live Q&A sessions at end of a module

Virtual Classroom Timing: 09.00am – 13:30pm


– There will be formative assessments after each module is complete, these results will count towards 40% of the result.

– At the end of the course there will be a final summative assessment (split into two online exams where modules are divided into two papers). These will consist of 60 questions for each exam, with a duration of exams are 2 hours each. The summative assessments will count towards 60% of the result.

– The pass-rate for the certification is 90%.


– Attendance of the participants

– Detailed feedback of each participant

– Assessment results and final exam results

– Certificate for ‘Certified Banking Operations’ from the Hong Kong Institute of Bankers


Our fees for conducting this program per person are 7,500AED + VAT.


For further information on course start dates and enrollment please contact certificates@eibfs.com

Bank employees may contact their training department for enrollment.


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